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Thank you for your S.E. Shires instrument purchase. Welcome to the Shires Family!
We are pleased to offer a limited warranty on all S.E. Shires brass instruments for the period of 2 years from the date of purchase, against defects in materials or workmanship. This warranty applies to the original purchaser only, and is valid when purchased from an authorized dealer.
What is covered?
All S.E. Shires instruments are guaranteed to be free from defect in materials or workmanship. This warranty covers only the instrument, and does not include accessories. Cases carry a limited one year warranty from the date of purchase either when purchased separately or as an outfit with a brass instrument.
Conditions and Eligibility
S.E. Shires will, at its discretion, repair or replace any item found to have been defective in materials or manufacture under the terms stated here. S.E. Shires Co. shall be the sole arbiter of eligibility for warranty repair or replacement.
To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the authorized dealer from which it was purchased. The dealer will then make all necessary arrangements with S.E. Shires for repair or replacement of the defective item. This eligibility is limited to the original owner. S.E. Shires Co. reserves the right to make changes to this warranty. Policies in place at the time of the purchase will be honored.
The purchaser must receive a Return Merchandise Authorization number prior to returning any instrument, component, or part to S.E. Shires. For warranty repairs approved within thirty days of purchase, a prepaid shipping label will be sent. Secure packing for the shipment of goods for warranty repair/replacement is always the sole responsibility of the owner. S.E. Shires will pay return charges for shipment back to the customer for approved warranty claims only.
What is not covered?
This warranty does not cover damage, deterioration, or malfunction due to accident, misuse, abuse, negligence, shipping, or improper handling; items that have been altered or on which the serial number has been modified, removed or defaced; normal wear and tear; periodic maintenance; conditions caused by perspiration, corrosive environment, or extremes in temperature or humidity. Any item submitted for warranty that is found ineligible will be given an estimate for repair, and work will only be performed at the customer’s request.
This limited warranty applies only to original purchaser for the period of one year. Damage caused by either normal wear, or by misuse or neglect is not covered. S.E. Shires Co.’s liability is limited to the case only. Damage to instruments or other personal property being stored or transported in S.E. Shires cases is not covered by this or any other Eastman Music Company warranty.